Refund & Batch Change Policy
StudyMEDIC Academy Pvt Ltd
Effective from: [01 October 2026]
1. Introduction
StudyMEDIC Academy Pvt Ltd (hereinafter referred to as “StudyMEDIC”, “the Company”, “We” or “Us”) is a globally recognised and award-winning provider of national and international medical courses for medical professionals, including doctors, nurses and allied health professionals.
This Refund & Batch Change Policy sets out the conditions under which a refund, batch change, product change or course freeze may or may not be granted. We are committed to fairness, transparency and student satisfaction, and we encourage every student and candidate to read and understand this policy carefully before making any payment.
2. Scope and Applicability
This policy applies to all courses, programs, product subscriptions and other services offered by StudyMEDIC and its associated websites. This policy covers two categories of enrolment, as outlined below
- Category A: applies to individual students who enrol in courses and product subscriptions directly with StudyMEDIC through direct website checkouts or otherwise.
- Category B: applies to candidates enrolled in programs that involve an interview and placement with a partner hospital, including the 2-Year Clinical Training and Fellowship Program and the Advanced Academic Training Program.
Sections 1- 4 and 7-10 of this policy apply to all enrolments.
3. How to Submit a Request
All requests for refunds, batch changes, product changes or course freeze requests for temporary suspension of course enrolment must be submitted in writing by email to info@studymedic.com. Requests made by phone, WhatsApp or any other channel will not be treated as formal requests until they are received by email.
To help us process your request quickly, please include:
- Your full name (as provided at the time of enrolment), registered email address and registered phone number
- The name of the course, program or product, and the batch you are enrolled in
- The nature of your request (refund, batch change, product change or course freeze) and the reason for it
- Proof of payment and any supporting documents (for example, medical records, where applicable)
The date on which a complete request is received at info@studymedic.com will be treated as the date of the request for the purposes of this policy.
4. Key Definitions
- Course Start Date: The date of the first session/ introductory session for the batch in which the student is enrolled.
- Product Access Start Date:The date on which the student is first given access to a product subscription.
- Batch Change: The transfer of a student’s enrolment from their original batch to another batch of the same course.
- Product Change: The transfer of a product subscription from one exam batch to another.
- Discount Offer Enrolment: Any enrolment made at a promotional or discounted fee .
- Hospital Joining Date: The date on which a candidate formally joins the partner hospital through the Clinical Training and Fellowship Program.
- Course Access Start Date: The date on which a candidate is first given access to the Advanced Academic Training Program.
5. Category A
A1. Course Start Date and Refund Eligibility
The course start date is the date of the introductory session of the enrolled course. A student who requests a refund before the course start date is eligible for a full refund of the fee paid excluding bank charges. Refund requests received on or after the course start date are not eligible for a refund, except as set out elsewhere in this policy.
A2. Batch Changes
Students are eligible to request a batch change within 30 days after the course start date. The request will be processed after a deduction of 40% of the fee paid. The remaining amount will be adjusted towards the fee for the new batch.
A3. Product Subscriptions
No refund will be provided for a product subscription (such as question banks, test series, study materials or e-learning content) once access to the product has been granted.
A4. Product Changes
A product change is permitted only before the product access start date. Product change can be applied to the same product for the next exam batch. Transfer to a different product is not permitted.
A5. Discounted/ Offer Fee Enrolments
No refund or batch change is permitted for enrolments made under a discounted/ offer fee. The discounted fee applies only to the course for which the student has enrolled and cannot be carried forward or applied to any future course.
A6. Unavoidable Circumstances
Requests arising from unavoidable circumstances, such as natural disasters, war or other serious incidents, will be considered on a case-by-case basis. The final decision on such cases will be made by the company’s business owners (vertical owners), at the company’s sole discretion.
A7. Exam Booking and Related Concerns
Concerns regarding exam bookings and related matters will be reviewed by the company’s business owners (vertical owners), whose decision will be final.
6. Category B
B1. Interview Advance for Clinical Training Program
Candidates pay an interview advance of ₹25,000. The refund of this advance depends on the outcome of the interview process:
- Rejected at the academic interview: If the candidate is not selected by the interviewer at the academic interview stage, the full interview advance amount will be refunded.
- Rejected by the hospital: If the candidate is rejected by the hospital, the interview advance will be refunded after a standard deduction of 30%.
- Candidate withdrawal: If the candidate withdraws from the enrolment, the interview advance will be refunded after deducting the interview charges, bank charges and any other expenses incurred by StudyMEDIC on behalf of the candidate, such as travel expenses.
B2. Instalment Refunds for Clinical Training Program
Instalments paid towards the program are fully refundable only up to the hospital joining date. No refund will be provided under any circumstances once the candidate has joined the hospital.
B3. Advanced Academic Training Program
A full refund is available if the refund request is received till the course access start date. Requests received after this date will not be eligible for a refund under any circumstances.
B4. Bank Charges
Standard bank charges will apply to all refunds, course freeze and batch change requests.
7. Course Cancellation by StudyMEDIC
If a course or batch is cancelled or called off by StudyMEDIC due to unforeseen circumstances, the student will receive a 100% refund of the fee paid, except bank charges, or may choose to move to the next available batch at no additional cost.
8. Refund Processing
- Every request will be reviewed in accordance with this policy. Requests that do not meet the stated criteria may be rejected.
- Once a refund is approved, the finance team will initiate payment to the student’s bank account, credit card or original payment method, as applicable.
- Standard bank charges will be deducted from the refund amount.
- Refunds are normally processed within 30 to 45 working days of approval. The time taken for the funds to appear in the student’s account may vary depending on the bank or payment provider.
9. General Terms
- The company has sole discretion to approve or reject any refund, batch change, product change or course freeze request in accordance with this policy.
- Any deviation from this policy is valid only if approved in writing by the authorised officer named in this policy.
- Sharing login credentials with any other person is a violation of our terms. StudyMEDIC may revoke access to the course or product without a refund if such sharing is identified.
- StudyMEDIC may update this policy from time to time. The version published on our website at the time of enrolment will apply. All students are requested to read the current policy carefully before making any payment.
10. Contact Us
For any questions about this policy, or to submit a request, please contact us:
- Email: info@studymedic.com
- WhatsApp: +91 8562 800 700
Quick Reference Summary*
Category A
| Situation | Refund / Outcome |
|---|---|
| Refund request before course start date | Full refund |
| Refund request on or after course start date | Not eligible |
| Batch change within 30 days of course start date | Processed after 40% deduction of fee paid |
| Product subscription after access has started | No refund |
| Product change | Allowed until product access start date, to the same product for next exam batch only |
| Discount offer enrolment | No refund or batch change |
| Unavoidable circumstances | Case by case; final decision by CBO |
| Medical grounds | Evidence must be verified and approved by COO |
| Booking and related concerns | Reviewed and decided by CBO |
Category B
| Situation | Refund / Outcome |
|---|---|
| Clinical Training Program- Rejected at academic interview | Full refund |
| Clinical Training Program- Rejected by hospital | Processed after 30% deduction of fee paid |
| Clinical Training Program- Candidate withdraws | Refund minus interview charges, bank charges and expenses incurred |
| Clinical Training Program- Instalments (before hospital joining date) | Full refund |
| Clinical Training Program- Instalments, after hospital joining date | No refund |
| Advanced Academic Training- Program, before course access start date | 100% refund |
| Advanced Academic Training- Program, after course access start date | No refund |
*Standard bank charges apply to all refunds, course freeze and batch change requests. In case of any difference between this